We are committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 1998.
The Piece Hall Trust (Registered in England & Wales, number 089906735) and Halifax Culture Hub (Registered in England & Wales, number 10114292) look after your data. Halifax Culture Hub is Data Controller, whilst The Piece Hall Trust is Data Processor.
Halifax Culture Hub is a joint initiative between The Piece Hall Trust and Square Chapel Centre for the Arts, in which Box Office and Customer Relationship Management (CRM) services are shared between the two organisations and any future members. Whilst partners and affiliated members using this system can see your personal data, our data sharing agreement prohibits them using your personal data in any way, unless you have given explicit consent to do so.
What information do we collect about you?
We collect information about you when you register for a user account on our website. The type of information we will collect about you includes:
How will we use the information about you?
We will use your personal information (including your name, contact details and record of ticket purchases) to fulfil your orders, provide customer service and for analysis. We may share your personal information with other organisations strictly for these purposes. We will not otherwise share your personal information with third party organisations except as described below. We do not sell, rent or trade your personal information to third parties without your consent.
When you register for a user account on our website you can choose whether you would like to receive marketing communications from The Piece Hall Trust by email or by post by ticking the relevant checkbox. Once you have a user account, you can manage your preferences at any time in the personal page configuration area. We will not contact you for marketing purposes unless one of these boxes is ticked. We will include opt-out instructions in any marketing communications you receive from us.
Tickets for The Piece Hall Trust are sold through the Halifax Culture Hub shared Box Office system. If you buy a ticket from thepiecehall.co.uk, your name, contact details and records of the tickets you have bought will be visible to other Halifax Culture Hub members. They may use your data for analysis. You will not be contacted by any Halifax Culture Hub member for marketing purposes unless you have given the relevant opt in.
If you opted in to receive communications from a third party (such as other carefully selected arts organisations outside of the Halifax Culture Hub), we will tell the relevant companies that you would like to hear from them. This means that we will give them your name and contact details. We will not share sensitive information or your payment details.
If you would like us to stop sending your data to external third parties, you can change your preferences in the personal page configuration area of our website. If we have already given your data to another company, we cannot remove you from their mailing list. To opt in or out of marketing communications from another company, please get in touch with them directly. They should always provide instruction for opting out in any marketing communications you receive.
If you have opted out of marketing communications, we may still get in touch with you. For example, we may email you to give you important information about the events you’ve booked or to tell you about any changes.
You may be included in our market research even if you have opted out of marketing communications. You will be given the opportunity to opt out in any message you receive from us.
Sometimes we ask you to provide sensitive information, for example when you book for certain events or participate in some activities, or when you apply for a job. As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete sensitive information when we no longer need it.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. You can request to see the data held about you at any time by contacting the organisations at their registered offices:
The Piece Hall Trust, The Piece Hall, Blackledge, Halifax, HX1 1RE and / or
Halifax Culture Hub Ltd, 10 Square Road, Halifax, HX1 1QG.
An administration fee of no more than £10 will be payable.
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How to contact us
By email: click here to access the online enquiry form
Or write to us at: The Piece Hall Trust, The Piece Hall, Blackledge Halifax, HX1 1RE