REOPENING YORKSHIRE DAY, TUE 1 AUG 2017
REOPENING TUE 1 AUG 2017

Privacy Policy

Privacy Policy

Privacy Policy

We are committed to protecting your privacy.  We will use the information that we collect about you in accordance with the Data Protection Act 1998.

The Piece Hall Trust (Registered in England & Wales, number 089906735) and Halifax Culture Hub (Registered in England & Wales, number 10114292) look after your data.  Halifax Culture Hub is Data Controller, whilst The Piece Hall Trust is Data Processor.

Halifax Culture Hub is a joint initiative between The Piece Hall Trust and Square Chapel Centre for the Arts, in which Box Office and Customer Relationship Management (CRM) services are shared between the two organisations and any future members.  Whilst partners and affiliated members using this system can see your personal data, our data sharing agreement prohibits them using your personal data in any way, unless you have given explicit consent to do so.

What information do we collect about you?

We collect information about you when you register for a user account on our website.  The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Website usage information (collected through cookies)

How will we use the information about you?

We will use your personal information (including your name, contact details and record of ticket purchases) to fulfil your orders, provide customer service and for analysis.  We may share your personal information with other organisations strictly for these purposes.  We will not otherwise share your personal information with third party organisations except as described below.   We do not sell, rent or trade your personal information to third parties without your consent.

Marketing communications

When you register for a user account on our website you can choose whether you would like to receive marketing communications from The Piece Hall Trust by email or by post by ticking the relevant checkbox.  Once you have a user account, you can manage your preferences at any time in the personal page configuration area.  We will not contact you for marketing purposes unless one of these boxes is ticked.  We will include opt-out instructions in any marketing communications you receive from us.

Tickets for The Piece Hall Trust are sold through the Halifax Culture Hub shared Box Office system.  If you buy a ticket from thepiecehall.co.uk, your name, contact details and records of the tickets you have bought will be visible to other Halifax Culture Hub members.  They may use your data for analysis.  You will not be contacted by any Halifax Culture Hub member for marketing purposes unless you have given the relevant opt in.

If you opted in to receive communications from a third party (such as other carefully selected arts organisations outside of the Halifax Culture Hub), we will tell the relevant companies that you would like to hear from them.  This means that we will give them your name and contact details.  We will not share sensitive information or your payment details.

If you would like us to stop sending your data to external third parties, you can change your preferences in the personal page configuration area of our website.  If we have already given your data to another company, we cannot remove you from their mailing list.  To opt in or out of marketing communications from another company, please get in touch with them directly.  They should always provide instruction for opting out in any marketing communications you receive.

Other communications

If you have opted out of marketing communications, we may still get in touch with you.  For example, we may email you to give you important information about the events you’ve booked or to tell you about any changes.

You may be included in our market research even if you have opted out of marketing communications.  You will be given the opportunity to opt out in any message you receive from us.

Sensitive information

Sometimes we ask you to provide sensitive information, for example when you book for certain events or participate in some activities, or when you apply for a job.  As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it.  We will delete sensitive information when we no longer need it.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. You can request to see the data held about you at any time by contacting the organisations at their registered offices:

The Piece Hall Trust, The Piece Hall, Blackledge, Halifax, HX1 1RE and / or 
Halifax Culture Hub Ltd, 10 Square Road, Halifax, HX1 1QG.

An administration fee of no more than £10 will be payable.

Cookies

Our website uses cookies to enable online transactions (first party cookies) and to track website usage patterns (third party cookies).

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

This website will:

  • Track the pages you visit via Google Analytics

This website will not:

  • Share any personal information with third parties

As the website develops and new functionality is added (such as online booking), the list of cookies used and their function will grow.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  Remember, however, that some of our website features may not function as a result.

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other website you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and may make changes to this policy from time to time.  We will notify you of any substantial changes to this policy either by posting a prominent announcement on our site and / or by sending a message to the email address you have provided to us within your user settings.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: click here to access the online enquiry form
Or write to us at: The Piece Hall Trust, The Piece Hall, Blackledge Halifax, HX1 1RE

Supported by
The Piece Hall heritage regeneration project is also supported by Garfield Weston Foundation and The Wolfson Foundation.
The Piece Hall is independently managed by The Piece Hall Trust, a registered charity, number 1156948. Registered in England and Wales, number 08906735.
Designed and developed by COAL/FACE © Copyright The Piece Hall Trust 2017