Conditions of Sale: General Conditions

  1. Please adhere to published ticket limits. Orders exceeding the ticket limit may be cancelled without notice by The Piece Hall at its discretion. This includes duplicate orders having the same name, billing address or credit card.
  2. We regret that tickets cannot be exchanged or refunded after purchase, except in the case of a materially altered or cancelled event. This does not affect your statutory rights.
  3. Tickets must not be resold or transferred. Tickets cannot be advertised for transfer or sale. 
  4. It is the responsibility of the purchaser to check all tickets at the time of purchase or on arrival (by post/email)
  5. All ticket prices quoted are for tickets purchased in advance of the event. The management or promoter reserves the right to change the price at any time.
  6. Any complaints about a ticket holder's ability to view or enjoy the event shall be made to the Management promptly prior to or during the event
  7. In order to ensure The Piece Hall is a safe environment, we may search you, your clothing, bags or other items at any time at our sole discretion. Refusal or failure to co-operate in any search may result in your being refused entry or being ejected from the venue.
  8. Bottles, cans, glass and alcohol are prohibited from being brought into the venue. 
  9. The unauthorised use of cameras, mobile phones, video or other form or recording equipment is strictly prohibited.
  10. Items which are or may be illegal including, without limitation, weapons, fireworks, drugs and other controlled substances are strictly prohibited.
  11. The Piece Hall reserves the right, at its absolute discretion, to refuse admission or eject any person from the site if it considers their behaviour or conduct is likely to cause damage, injury, nuisance or distress to others. If admission is refused no monies shall be refunded.
  12. Please avoid bringing a bag if possible, if you must it should be no larger than a small handbag or a canvas tote bag. Please do not bring rucksacks, suitcases or other large bags. There are no cloakroom facilities at The Piece Hall.
  13. It is your responsibility to keep your personal possessions safe at all times whilst at The Piece Hall. The management cannot accept responsibility for personal property brought into the venue unless caused by the negligence of the venue.
  14. The management reserves the right to amend or make alterations to the published details of the event as shall become necessary.
  15. All attendees entering the venue consent to being filmed or recorded by or on behalf of The Piece Hall, or another authorised third party. All rights in the Recording shall be owned by The Piece Hall, or authorised third party. 

 Conditions of Sale: COVID-19 Safety Measures

  1. If you exhibit any of the signs of COVID-19 before or on the day of the event you have tickets for, you must not attend the venue. Please contact the Box Office as soon as possible
  2. For COVID-19 Track and Trace guidelines, the venue needs to be able to contact at least one person from each booking in case there is a need to share information with public health track & trace system.
  3. By law, you must not attend in groups larger than six people from different households. It is currently strongly advised by Calderdale Council that you only go out with people you live with or those in your support bubble.
  4. You will be required to wear a face covering in all indoor spaces at The Piece Hall, it can be removed when you are seated to eat and drink. This is not required for children under the age of 11
  5. Appropriate checks will be made on your arrival at an event, these may include checks of your contact details, tickets and hand sanitisation. 
  6. The audience will be restricted in numbers. All performance spaces are large enough to accommodate the limited capacity audience and ensure each audience members or household group attending have room to observe social distancing rules. Please ensure you are aware of the COVID-19 measures and are responsible for yourself and your booking group.
  7. The event has been designed so that it can take place safety within the local lockdown COVID-19 restrictions. If national restrictions change and new measures make the event unviable then The Piece Hall may need to cancel at short notice. In this circumstance all tickets will remain valid for new 2021 dates. If ticket holders are unable to attend the new dates, they will have 30 days to have their full ticket cost refunded less the admin booking fee.
  8. If you are self-isolating because of COVID-19 over the time of the event you have tickets booked for, please contact the Box Office as soon as possible. Generally tickets are non refundable or transferrable but the team will discuss ways to exchange your booking for another visit.

Become a Member of The Piece Hall Trust

  1. Members need an email address to be notified of our full range of benefits. In certain circumstances we may be able to communicate via other methods at additional cost.
  2. All member opportunities are subject to availability and may have restricted capacities. Being a member is not a guarantee of tickets or access to any event.
  3. All member offers are at the discretion of The Piece Hall Trust and specific promotions may include individual Terms & Conditions.
  4. Where priority booking is offered, this may apply to free or paid for events.
  5. Your membership will be active as soon as you receive your confirmation email. Please allow up to 15 working days to receive your Membership card.
  6. We recommend you carry your membership card with you when visiting The Piece Hall, as it may need to be shown to redeem an offer.
  7. Memberships cannot be exchanged, returned or refunded, except in accordance with your legal rights.
Supported by
The Piece Hall heritage regeneration project is also supported by Garfield Weston Foundation and The Wolfson Foundation.
The Piece Hall is independently managed by The Piece Hall Trust, a registered charity, number 1156948. Registered in England and Wales, number 08906735.
Designed and developed by COAL/FACE © Copyright The Piece Hall Trust 2020